At Patients Direct, we appreciate your prompt payment by major credit card or check. We accept MasterCard, Visa, American Express, and Discover. On the shipping day, your credit card will be charged, and you will receive a sales receipt from donotreply@chasepaymentech via email. If your credit card is disapproved, your order will be placed on hold until payment is cleared. When you receive your bill, the charge will be posted from Foundations Too Direct-F2Direct, the parent company of Patients Direct.
At Patients Direct, we allow physicians, hospitals, and surgery centers up to 30 days to receive check payment from the day order was placed. Check payments can be made out to Foundations Too Direct and sent to PO Box 191529, Dallas, TX 75219. In the event a check is returned, an additional $40.00 will be added to your bill with any other late fees. If we do not receive your payment on time, a 10% late fee will be assessed on the 33rd day of your billing cycle.
Physicians, hospitals, and surgery centers may use their own established shipping accounts (FedEx, UPS) if they do not want shipping charges to apply. PLEASE NOTE: Weekends and holidays are NOT included in shipping (transit) time. Overnight orders shipped on Friday can be expected on the following business day (typically Monday, unless Monday is a holiday). Expedited shipping is a service of the carrier you select, and exceptions to the expected delivery time are at the discretion of the transporter.
There are times when Patients Direct cannot ship your order complete. If this happens, please pay the original invoice in full, you will receive a packing slip with the backorder information and we will then ship the items once they are back in stock.
We no longer offer returns unless the item is still sealed in it's original packaging and received within 30 days from the purchase date. Altered, damaged, or stained products will not be accepted. Only unopened packages may be returned for a full refund minus the cost of shipping.
All our policies and procedures can be found on our Policies Page.
Physician Coupon Code
We treat our number-one customers as we should and provide physicians, hospitals, and surgery centers with special pricing. All Physicians, Hospitals, and Surgery Centers can enter the Universal Coupon Code below at check out.
*Universal Coupon Code: DOCTOR **Coupon Code Only Available for Physicians, Hospitals, and Surgery Centers ***At checkout, enter the Coupon Code to receive your discounted prices.